Before you order
Share your use case, region, rental period, and expected start date for an initial assessment.
Routing & configuration review
Tell us what you need, then choose the right setup and contact route
Planning to rent a Cloud Mac? Tell us about your workload, concurrency, storage needs, target region, and start date. For connection, billing, or node issues on an existing order, sign in to the console and submit a ticket first so the request is linked directly to the relevant service record.
- Before you order
- Send a structured email
- Existing orders
- Console-linked tickets
- Support email
- support@sdkmac.com
REQUEST ROUTING
Two contact routes
Request details and next steps
Configuration review
Include your Xcode version, concurrent workload, memory pressure, and storage requirements.
Existing order support
Order, node connection, and billing issues should include the relevant node record from the console.
Volume & partnerships
Tell us your node count, regional distribution, rollout pace, and team collaboration requirements.
Email: first reply within 1 business day
Tickets: follow-up against the order record
Structured consultation email
Capture the details that shape your setup in one go
This form does not submit data to a website backend. When you finish, it creates an email on your device addressed to support@sdkmac.com for you to review and send from your system mail app.
EMAIL CHECKLIST
When email is the right choice
- Compare SDKMac M4 and SDKMac M4 Pro
- Plan multiple nodes and team rollout order
- Assess tooling and storage before migration
- Discuss multi-node or business partnerships
ORDER SUPPORT
When to submit a ticket
- Verify order status or billing records
- Link a node connection issue to the instance
- Resolve configuration, region, or storage discrepancies
- Submit redacted logs and reproduction steps
Define the workload
Five types of information shape our recommendation
“I need a remote Mac” is not enough on its own. The details below help the team assess memory, storage, rental period, and node selection with fewer follow-up questions.
Xcode & macOS
Share the target Xcode version, minimum OS requirement, whether multiple versions must be validated in parallel, and whether your dependencies are confirmed to support Apple Silicon.
Concurrent workloads
Tell us how many builds, tests, or Runners run at the same time, distinguishing normal concurrency from release peaks rather than sizing around a single job.
Storage footprint
Estimate the space needed for repositories, dependency caches, build artifacts, models, or media separately, and note whether temporary files are cleaned up regularly.
Remote access
Tell us whether your team plans to use the macOS graphical interface or SSH, whether access comes from fixed locations, and whether people need to share access by time slot.
Expected start date
Include when you want to begin validation, your migration preparation window, and the first milestone. Actual availability is determined by the console in real time.
Four orderable regions
Choose a region based on dependencies and tested connectivity
The current catalog includes Singapore, Japan (Tokyo), South Korea (Seoul), and Hong Kong. Both configurations are available in all four regions, with listed combinations generally in stock; final availability is shown in real time in the console.
If your team spans multiple locations, include the developers' locations, code repositories, and dependent service locations in your consultation email. We will not substitute unverified fixed latency figures for your own connection tests.
Singapore
Well suited to Southeast Asian collaboration, regional testing, and continuous builds.
Japan (Tokyo)
Well suited to Japan-market validation, Japanese environment testing, and regional collaboration.
South Korea (Seoul)
Well suited to Korea-market testing, local collaboration, and automated builds.
Hong Kong
Well suited to cross-region development, remote work, and continuous integration.
Two configuration options
Start by narrowing the range based on memory and concurrency
Both options are Cloud Mac dedicated physical machines rather than virtual machines. Focus first on sustained memory use, concurrent jobs, and local storage pressure—not just the duration of a single task.
LIGHT TO STANDARD
Light workload starting point
SDKMac M4
M4 · 16GB · 256GB SSD
- Everyday Xcode development and basic version validation
- Automated builds with low to moderate concurrency
- Projects with manageable dependency caches and artifacts
- Remote work for solo developers or small teams
$19.3
per day
Rent SDKMac M4
HIGH MEMORY
High-memory workloads
SDKMac M4 Pro
M4 Pro · 64GB · 2TB SSD
- High-concurrency builds, tests, and multi-repository Runners
- Large media workloads and longer batch jobs
- Model inference and AI experiments with compatibility confirmed
- Projects that need a larger local cache and workspace
$60.4
per day
Rent SDKMac M4 Pro
If concurrency, cache growth, or media volume is still unclear, record one representative workload and note its peak memory, disk changes, and runtime before adding the results to your consultation email. For pricing across all four rental periods, see the rental plans.
Existing customer support
Take order issues to the console instead of sending an unlinked description
Console tickets can be linked to order and node records, making them the right channel for connection issues, configuration checks, billing questions, and order changes. Include the order ID, node region, time of occurrence, reproduction steps, redacted logs, and expected result.
SUPPORT TICKET FIELDS
Check before submitting
- Order ID
- Links the service record
- Node region
- Singapore, Tokyo, Seoul, or Hong Kong
- Time of issue
- Include the time zone and duration
- Reproduction steps
- Describe the actual sequence of actions
- Redacted logs
- Remove passwords, keys, and project secrets
- Expected result
- Explain what the normal state should be
Payment & settlement
Confirm payment methods and currency before creating an order
USDT-TRC20
Orders are priced in USD. The available payment gateway is shown in the console.
Visa / Mastercard / Amex
Card payments are processed by Stripe. The available payment gateway is shown in the console.
USD settlement
Plans, add-ons, and order records are all settled in USD.
Information use and sending
Submit only what we need to respond
The name, work email, team size, use case, region, rental period, and additional details in this form are used only to respond to this request. Do not include passwords, access keys, unredacted logs, or unnecessary project data in an email or ticket.
After the email is generated, you can still review, edit, or cancel it in your system mail app. For details about information handling, retention, and requests, read the data privacy policy.
Planning to rent? Start with the workload and region
For a pre-order assessment, send a structured email. For connection, billing, or node issues on an existing order, submit a ticket through the console.